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Frequently Asked Questions - Website FAQ Categories
General Web Site FAQs
I forgot my password. Is there a way to retrieve my password information from the site?
I would rather not login every time I come to the site. Can't I save my password?
The web site automatically logs me in every time I click Login. How can I get the login screen back?
How do I log off the web site?
How do I add my picture/information so it shows up when people click on my name in the message board?
How do I hide my personal information so other residents cannot see it when they click on my profile?
How can I change the user profile/login so the web site knows I am Resident 2, not Resident 1?
Can I get a list of what has been added to the web site since my last visit?
How do I use the Message Board?
Can I get an email whenever a reply or a new message is posted on the message board?
I was typing a long message in the message board, and when I clicked send, I got a time out error. Did I lose my message?
Why is the Message Board listing my spouse's name instead of my own when I post messages?
How can I get information emailed to me?
I would like to have my information completely removed from the web site. Is that possible?
Answers
General Web Site FAQs
Question:
I forgot my password. Is there a way to retrieve my password information from the site?
Answer:
Yes. On the Login Screen, there is a link labeled 'Forgot your Password?'. Click on that. On the next screen, either enter your name as if appears in the profile or enter your email address as it appears in the profile. NOTE: The 'Forgot my Password' function will not work unless you have a valid email address listed in your User Profile.
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Question:
I would rather not login every time I come to the site. Can't I save my password?
Answer:
Yes you can! Simply check the box labeled 'Remember Login Info?' on the login screen, and the web site will store a cookie on your computer. Every time you click Login, the web site will automatically log you in; however, you will still need to enter your login information if you visit the web site on a different computer. NOTE: We highly recommend that you DO NOT save your login information if you are accessing the web site on a public computer.
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Question:
The web site automatically logs me in every time I click Login. How can I get the login screen back?
Answer:
You need to discard the login cookie on your machine. To do so, log in and click 'User Profile'. Check the box labeled 'Discard Remember Login Info', and click the Save Settings button at the bottom of the page.
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Question:
How do I log off the web site?
Answer:
You can log off by clicking on the Public Home link. This will end your private session. Your login will also time out after 15 minutes of inactivity on the web site.
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Question:
How do I add my picture/information so it shows up when people click on my name in the message board?
Answer:
Click on the 'User Profile' link on the menu. On this page, you may enter as much or as little information as you wish to share about yourself. When you are done, click the Save Settings button at the bottom of the page.
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Question:
How do I hide my personal information so other residents cannot see it when they click on my profile?
Answer:
Much of the information in the User Profile can simply be deleted. However, certain information is uploaded from the accounting software based on official records for your property, and will reset itself whenever your account record is updated. This information can be hidden from other logged in residents by checking the appropriate 'Hide from Address Book' checkmark. Remember to click the Save Settings button at the bottom of the page when you have made all of the desired changes to your profile.
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Question:
How can I change the user profile/login so the web site knows I am Resident 2, not Resident 1?
Answer:
When you first log in, you should see the welcome text at the top of the resident home page. (Welcome Lance, click here if you are Mary). This welcome text indicates which user profile is currently active. To switch profiles, simply click the link next to your name. This will cause any content you create, such as message board posts, to correctly reflect your name.
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Question:
Can I get a list of what has been added to the web site since my last visit?
Answer:
Sure! Click What's New from the menu, and click the link at the bottom of the page labeled 'Click Here to see what's new since your last visit.
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Question:
How do I use the Message Board?
Answer:
One of the best ways to communicate with other members of the community is through our message board. Any logged in member of the community may create a message board topic and post a message. To create a message board Topic: Click on Message Board on the Menu Bar Click on “Add a New Topic” Complete the “Add a New Message Board Topic” screen Click Save Message Topic The message is stored on the web site. The message is also sent via email to all members who have included their email address in their User Profile and who have “subscribed” (elected) to get these email notifications. To “Reply” to a message board posting: Login to the web site (if you are subscribed, the email will contain a link to the community web site) Click on “Message Board” on the Menu Bar Scroll to find the appropriate message board Click on the message board Scroll to the bottom of the screen Click on “Add a New Message Under This Topic” Complete the “Add a New Message” screen.
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Question:
Can I get an email whenever a reply or a new message is posted on the message board?
Answer:
Yes, you can choose to receive a copy of each message board posting in your own email inbox. This choice applies to all message board postings. Click on “Message Board” on the Menu Bar Scroll to the bottom of the screen Click on “Click here to Subscribe or Unsubscribe to the Message Board” On the following screen, choose the “Subscribe” option. NOTE: You cannot reply to a message from the web site from your email program.
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Question:
I was typing a long message in the message board, and when I clicked send, I got a time out error. Did I lose my message?
Answer:
Unfortunately, yes. Any login session automatically times out after 15 minutes of inactivity. Since typing a message happens all in one field on one page, this is not considered active by the web server. It is always best to click and drag over a long post and copy it before posting. That way, if the session did time out, you can log back in and paste it right back into a new post.
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Question:
Why is the Message Board listing my spouse's name instead of my own when I post messages?
Answer:
When you first log in, you should see the welcome text at the top of the resident home page. (Welcome Lance, click here if you are Mary). This welcome text indicates which user profile is currently active. To switch profiles, simply click the link next to your name. This will cause any content you create, such as message board posts, to correctly reflect your name.
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Question:
How can I get information emailed to me?
Answer:
Our web site contains a feature called Email Bulletins, which allow us to send periodic emails of interest to community members. By signing up for an Email Bulletin group, you can automatically receive important announcements, news, and information about our community in your email inbox. Email Bulletins let you know what is going on, and give you the option to visit the web site to read more. To sign up for Email Bulletins, click the News menu. Click the link to see the groups that are currently set up, and check the boxes next to the groups that you want to join. If you are interested in starting an email bulletin group, please contact the web site administrator under Requests and Questions for more information.
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Question:
I would like to have my information completely removed from the web site. Is that possible?
Answer:
Your name and account can be removed completely from the web site. Please use the Feedback menu and go to the Contact Us form to ask for your account to be disabled.
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General Web Site FAQs